Terms & Conditions — Neem Karoli Sales Corporation

1. Who these terms are between

These terms are an agreement between Neem Karoli Sales Corporation Private Limited, a company incorporated in India with its registered office at Plot No. 219, Parshvnath Enclave Vistar, Vatika, Bagru, Sanganer, Jaipur, Rajasthan 303905 ("we", "us", "our"), and the business that opens an account with us ("you", "your", "the customer").

By opening an account, placing an order, or using our apps or this website, you accept these terms. If you are accepting on behalf of a firm or company, you confirm you are authorised to do so.

2. Who may buy from us

We supply businesses only — retail shops, kirana stores, tea stalls, restaurants, canteens, caterers, event organisers and similar. We do not sell to households or for personal consumption.
You must be at least 18 years old.
You must hold whatever registrations your own trade requires, including any food-business licence or registration needed to store and resell packaged beverages, and a GST registration where the law requires one.
Goods are supplied for resale in the ordinary course of your business. They are not supplied for export, re-labelling, or sale outside India unless we agree in writing.

3. Your account

Your account is identified by your mobile number. Sign-in is a one-time code sent to that number; there is no password.

Keep control of the phone and the number. Anything ordered from your account is treated as ordered by you.
Tell us at once if your number changes or your phone is lost, so we can secure the account.
Keep your shop name, address and contact details accurate and current.
One account per business. Do not open a second account to get around a limit or a decision.

4. How an order becomes a contract

This is the part worth reading twice, because it is how this trade actually works.

You send an order. In law this is an offer to buy, not a completed sale. Nothing is reserved for you at this point.
We call you. We check quantities against what is actually in the godown, agree any change, and agree the delivery day.
We confirm. The contract forms when we confirm the order — on the call, or by marking it confirmed in the app. Only then is stock allocated to you.

Because of this, we may decline an order, or confirm it in part, for any reasonable commercial reason: stock has run out, the quantity is below a minimum, the address is outside our delivery area, an account is overdue, or a rate was displayed in error. If we cannot reach you on the phone we may hold the order until we can.

Quantities can be changed by agreement up to the moment we confirm. After confirmation, changes are at our discretion because the load may already be made up.

5. Rates, slabs and taxes

Rates are quoted per case or per crate, in Indian Rupees, and are set in quantity slabs: the rate falls at defined quantity breaks. The slab that applies is the one your final confirmed quantity falls into.
Every order is priced by our own system at the time it is placed. A price sent from a phone is ignored. The rate that applies is the one recorded against the item when you order.
Rates can change without notice, because ours do. A confirmed order is charged at the rate captured when it was placed, so a change tomorrow does not alter what you already agreed.
Rates quoted are exclusive of GST. The applicable GST is added and shown separately on your invoice.
If an obvious pricing error appears — a rate that is clearly wrong rather than merely keen — we will tell you before confirming and you may withdraw the order. We will not hold you to a mistake, and we ask that you do not hold us to one.
Delivery charges and minimum order values are as set out in our shipping and delivery policy.

6. Minimums and pack sizes

Goods are sold by the case or the returnable crate. We do not break packs or sell loose bottles.
Each item has a minimum quantity and a step it moves in — five crates at a time, for example. The app will not let you send an order that breaks these, and we cannot accept one by phone either.
Each delivery area has a minimum order value, which must be met before we can dispatch.

7. Stock availability

The range on this website and in the app is what we carry, not a promise of same-day availability. When an item runs out we mark it as finished and it stops being orderable.

If something runs short between your order and our confirmation call, we will offer you a smaller quantity, a substitute, or to drop that line — your choice. We will not substitute a different brand or size without asking you first.

8. Delivery

Delivery areas, cut-off times, charges, delivery days and what happens on arrival are all set out in our shipping and delivery policy, which forms part of these terms.

Risk in the goods passes to you on delivery at your premises. Title passes when we have received payment in full, which matters only if an account falls badly overdue.

9. Payment

Unless we have agreed credit terms with you in writing, payment is due on delivery, by cash, UPI or bank transfer.
Where credit terms are agreed, invoices are payable within the agreed period. We may suspend further supply while an account is overdue, and may charge interest on overdue amounts at a rate we notify to you.
When online payment in the app becomes available, it will be processed by a PCI-DSS compliant payment gateway. We do not receive or store your card, UPI PIN or banking credentials.
A payment is only settled once it actually reaches our account. A screenshot of a transfer is not proof of receipt.
Any deposit on returnable crates or jars is charged and refunded as described below.

10. Crates, bottles and deposits

Glass bottles, their crates and 20 litre water jars remain our property. They are lent to you with the goods, not sold.
Where a deposit is charged, it is refunded or credited when the empties come back in reusable condition.
Empties are counted at your premises when we collect them and recorded against your account. Please check the count at the time — it is far harder to settle a disagreement a month later.
Broken, missing or unusable returnables are charged at our current replacement rate.

11. Cancellation and returns

You can cancel an order yourself while it is still unconfirmed. After that, and for shortages, damage, wrong items and refunds, see our cancellation and refund policy, which forms part of these terms.

12. Your responsibilities

Store the goods properly. Away from direct sun and heat, and off the ground. Beverages that have been badly stored cannot be returned as defective.
Respect the dates. Check best-before dates on receipt and rotate your stock. Do not sell beverages after their best-before date.
Do not tamper. Do not re-label, re-pack, dilute, decant or alter the goods or their packaging in any way.
Follow the law. Comply with all food safety, labelling, weights and measures, and tax requirements that apply to your business.
Pass on recalls. If we notify you of a recall or quality issue, stop selling the affected stock immediately and follow our instructions.

13. What you must not do

Use the apps or website for anything unlawful, or to place orders you do not intend to pay for.
Attempt to access another shop's account, orders or rates.
Probe, scan, overload or interfere with our systems, or use bots or scrapers to extract our rate card.
Copy, republish or resell our rate card, catalogue, photographs or any other content, or share your rates with a competitor of ours.
Reverse engineer, decompile or modify our apps.
Impersonate another business, or misrepresent your own trade to obtain a rate.

14. Trade marks and our content

Our name, logo, apps, website, photographs, written content and rate card are our property or licensed to us, and are protected by law. You may use them only as needed to buy from us.

Third-party brands. The beverage brands we distribute are the trade marks of their respective owners. We are an independent distributor. Naming those brands describes what we stock and implies no association with, sponsorship by, or endorsement from their owners.

15. Our liability

We will supply goods that are of the quality the manufacturer packed them to, and we will deliver with reasonable care and skill. Beyond that:

Our total liability for any claim relating to an order is limited to the value of that order, or to replacing the affected goods, whichever we choose.
We are not liable for indirect or consequential loss — lost profit, lost sales, loss of goodwill, or the cost of an alternative supplier — arising from a late, short or cancelled delivery.
Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by our negligence, for fraud, or under any non-excludable statutory right.
Where a product defect originates with the manufacturer, we will pass your claim on and help you pursue it, but our own liability remains as limited above.

You agree to indemnify us against claims arising from your own breach of these terms, including your storage, handling or resale of the goods.

16. Events outside our control

We are not responsible for delay or failure caused by something beyond our reasonable control: manufacturer or supply shortages, transport breakdown, strikes or bandhs, road closures, accidents, extreme weather, power or network failure, fire, flood, epidemic, or government action. We will tell you as soon as we can and deliver as soon as we reasonably can.

17. Suspending or closing an account

We may suspend or close an account, after telling you why, if:

an amount is overdue;
these terms are breached;
we have reasonable grounds to suspect fraud or misuse;
the account has been inactive for a long period; or
we stop serving your delivery area.

You can close your account at any time by telling us. Amounts owed remain payable, and our returnables must be given back. On closure we handle your data as set out in the privacy policy and the data deletion page.

18. Changes to these terms

We may update these terms. The current version is always on this page with its date at the top. Where a change is significant we will tell you in the app or by phone. Orders are governed by the version in force when the order was confirmed.

19. Governing law and jurisdiction

These terms are governed by the laws of India. The courts at Jaipur, Rajasthan have exclusive jurisdiction over any dispute.

Before going to court, please raise the matter with us — most disputes in this trade are a counting disagreement and are settled in one phone call. Contact details are below and on our contact page.

If any provision of these terms is held unenforceable, the rest continues to apply. Our failure to enforce a term on one occasion is not a waiver of it.

20. Contact

Neem Karoli Sales Corporation Private Limited
Plot No. 219, Parshvnath Enclave Vistar, Vatika, Bagru, Sanganer,
Jaipur, Rajasthan 303905, India
Phone: +91 76108 11113
Email: neemkaralisales@gmail.com
GSTIN: 08AAJCN9560A1ZD · CIN: U11045RJ2024PTC098025