Shipping & Delivery Policy

1. Where we deliver

We deliver from our godown at Plot No. 219, Parshvnath Enclave Vistar, Vatika, Bagru, Sanganer, Jaipur, to shops across Jaipur and the towns around it. The app tells you in one tap whether your shop is inside the area.

We deliver to business premises only: your shop, godown or stall. We do not deliver to homes, and we do not send orders by courier.

Traders and wholesalers in other districts of Rajasthan and in other states can buy from us too: those orders are arranged directly with the depot by phone, not through the app's delivery area.

2. Area, minimum and charges

The minimum order is counted in crates across the whole order, not in rupees — it is what the vehicle is loaded by. Each item also has its own minimum quantity, shown on the item before you add it. The depot sets the figure above, so it is always the one in force today.

3. How your area is decided

By distance. When you set your shop's location in the app — with your phone's location, or by finding your shop on the map — we measure the straight-line distance from our depot. Inside the delivery area, you can order. If location is already allowed on your phone, the app checks this as soon as you open it.

Two consequences worth knowing:

• Straight-line distance is more generous than road distance. A shop a little beyond the limit by road may still be inside the circle as we measure it. That is deliberate.
• Your distance is fixed when you save the address. If our delivery area changes later, your saved address and your past orders are not retrospectively moved.

You can check any location before opening an account — tell us where you are on the phone and we will check while you wait.

4. If you are outside the area

The app will tell you, and it will tell you by how much. We keep a note of every shop that asks from beyond our area, with its location, because several requests in one direction is exactly how a new route gets added.

So please call us anyway. We may be able to serve you on a particular day, or as part of a bulk delivery to your area, or arrange collection from the godown.

5. When you can order, and when we deliver

• You can send an order at any hour. The app takes orders round the clock, including Sundays and through the night.
• We confirm by phone during working hours — Every day · 9 AM – 9 PM (IST). An order confirmed in the morning is normally delivered the same day or the next; we agree the day with you on that call.
• Deliveries run every day. On public holidays and during festivals the schedule can move, and we will tell you on the confirmation call when it does.
• We give you a morning or afternoon window on the confirmation call, not a to-the-minute time. A vehicle running a route cannot promise 10:15.

6. How dispatch works

1. Sent — your order has reached us. Nothing is set aside yet.
2. Accepted — we have called you, agreed the quantities and the day, and set the stock aside for you.
3. Loaded — your cases and crates are on the vehicle.
4. Out for delivery — it is on its way to you, on a route.
5. Delivered — it is off the vehicle and at your premises.

You get a notification as it moves, and the order screen in the app shows where it has reached. An order can go straight from accepted to out for delivery when one person loads the vehicle — that is normal and not a skipped step.

7. On arrival

Check the load before the vehicle leaves. Our staff will wait while you count the cases, look over the crates and check the dates.

• Shortages, breakages and wrong items are put right at that moment.
• Empty crates, glass bottles and jars go back on the same vehicle, counted in front of you.
• If you did not pay online in the app, payment is due then, in cash — and only for what you accept.
• Your invoice comes with the goods.

Risk in the goods passes to you on delivery. Shortages, breakages, wrong items and date problems must be raised before the vehicle leaves; once it has gone, goods cannot be returned or refunded — see the cancellation and refund policy.

Our staff deliver to the shutter or the shop entrance. They will help carry stock inside where it is safe and practical to do so, but they cannot stack a godown, climb to an upper floor without a lift, or move other goods out of the way.

8. If nobody is at the shop

We will call you from outside. If we cannot reach you or nobody can take the goods, the delivery is not left unattended — beverages left on a pavement are somebody else's within the hour.

• We take it back to the godown and call you to arrange the next delivery day.
• The first re-delivery is free.
• A second failed attempt on the same order may carry the delivery charge for that area, and we may ask for payment in advance next time.
• If we cannot deliver an order after two attempts we may cancel it and refund it under the refund policy.

9. Delays

We deliver on our own vehicles in a busy city, so some days run late. If your delivery is going to miss its window we will call you.

We are not liable for delay caused by something outside our reasonable control — manufacturer or supply shortages, vehicle breakdown, accidents, road closures, processions, strikes or bandhs, extreme weather, or government action. In those cases we deliver as soon as we reasonably can, and you may cancel any part not yet dispatched for a full refund.

10. Collecting yourself

You are welcome to collect from the godown, which suits shops outside the delivery area or anyone wanting stock the same day. Call ahead so the order is made up before you arrive, and bring your own transport and any empties you are returning. No delivery charge and no minimum number of crates applies on collection, though item minimum quantities still do.

11. Contact

Neem Karoli Sales Corporation Private Limited
Plot No. 219, Parshvnath Enclave Vistar, Vatika, Bagru, Sanganer,
Jaipur, Rajasthan 303905, India
Phone: +91 76108 11113 (Every day · 9 AM – 9 PM (IST))
Email: neemkaroli.sales@gmail.com

This policy forms part of our terms and conditions.