Questions shops ask

Install our free Android app for shops, sign in with your mobile number and pin your shop on the map. Add crates from the rate card and send the order at any hour. Or simply call the depot and order on the phone. Either way, we call to confirm every order before it is loaded.

Businesses that resell or serve drinks: retail shops, kirana stores, tea stalls, restaurants, hotels, canteens, caterers, event organisers and traders. We are a wholesale distributor and supply businesses only.

No. Everything is sold by the case or the returnable crate, and we do not break packs or sell loose bottles. We do not sell to households.

45+ brands across 250+ pack sizes: cold drinks such as Coca-Cola, Thums Up, Pepsi and Campa, energy drinks such as Red Bull, juices such as Maaza, packaged drinking water such as Bisleri, plus soda, sports drinks and milk drinks. The full list, with sizes and photos, is on our What we supply page.

We deliver across Jaipur and the towns around it, from our depot in Vatika, on our own vehicles. Pin your shop on the map in the app and it tells you in one tap whether you are inside the area, or call us and we will check while you are on the line. Delivery is free.

Yes, to traders. We supply traders in other districts of Rajasthan and in other states of India. Call the depot to arrange it.

Yes. Each delivery has a minimum number of crates, counted across the whole order, and each item has its own minimum quantity. The depot sets the figure, and the app shows the one in force before you order.

Normally the same day or the next. You can send an order at any hour; we agree the delivery day with you on the confirmation call, and deliveries run every day.

Yes, once you sign in to the app with your shop's mobile number. Rates are not published on the website. Every item is priced in quantity slabs, so the rate per crate falls at set quantity breaks, and our team will also quote rates on the phone.

Either online when you send the order, by UPI, card or net banking through a PCI-DSS compliant payment gateway, or at the door when the vehicle arrives, in cash, by UPI to our driver, or part of each. At the door you pay only for what you accept.

No, it is optional, and everything works without it. If you want a GST bill, open the order in the app and ask for one: add your GST number and it goes on the bill, which you can download.

Yes, free of charge until we accept it: open the order in the app and cancel it, or call us. Once we have accepted it, call us and we will do what we reasonably can. If you paid online for anything you do not receive, the money goes back to the account you paid from.

The details are in our cancellation and refund policy.

Check the load before the vehicle leaves, and tell our delivery staff. A shortage, a breakage, a wrong item or a date that is too close is put right there and then. Once the vehicle has left, goods cannot be returned or refunded, except for a billing error raised within 7 days of the bill or a manufacturer's recall.

Yes. The app shows your order moving from sent to accepted, loaded, out for delivery and delivered, and you get a notification as it moves.

Yes. Our free Android app for shops is called ThandaWala (ठंडावाला) — search Google Play for ThandaWala, or download it from our apps page, which also shows how to install it. You do not need the app to order; you can always call.

Call or WhatsApp +91 76108 11113. Opening hours: Every day · 9 AM – 9 PM (IST). You can also email neemkaroli.sales@gmail.com.